Policy, Terms & Conditions

At WeyoWEAR, we are committed to providing a transparent, reliable, and customer-focused shopping experience. Our Shipping Policy outlines the process and timelines for delivering your orders, ensuring clarity and efficiency. For peace of mind, our Returns & Refunds Policy provides clear guidance on how to handle exchanges, refunds, or replacements. Your privacy is our priority, as detailed in our Privacy Policy, where we explain how your personal information is collected, used, and protected. By shopping with us, you agree to our Terms of Service, which establish the rules for using our website and purchasing our products. If you have any questions or need assistance, our Contact Us section offers several ways to get in touch with our team.

Shipping Policy

1. Shipping Policy

At WeyoWEAR, we strive to ensure that your shopping experience is seamless from start to finish. Below, you'll find detailed information about how we handle shipping for your orders.

Order Processing

At Weyowear, we prioritize ensuring every order is handled with care and precision. Here's how our processing works:

Order Placement: Once you place your order, we receive it instantly and begin the next steps.
Order Review: Our team carefully reviews your order to ensure all details are accurate and ready for production.
Production Request: After review, we forward your order to our trusted print-on-demand (POD) service, where your items are crafted with quality and care.

This thorough process ensures you receive high-quality products that meet our standards and your expectations.

Shipping Methods and Times

We offer several shipping options based on your location and preferences:

Domestic Shipping (Within United Kingdom):
- Standard Shipping: Delivered in 4-6 business days after processing.
International Shipping:
- Standard Shipping: Delivered in 4-20 business days after processing.
- Delivery times may vary depending on customs clearance and local postal services.

Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of your order.
Final shipping charges will be displayed at checkout before you confirm your purchase.
Occasionally, we offer free shipping promotions. Be sure to check our website for updates!

Order Tracking

Once your order has been shipped, you’ll receive an email with a tracking number and instructions on how to track your package.
Please allow 24-48 hours for tracking information to update after you receive the tracking number.

Customs, Duties, and Taxes

International Orders:
- Import duties, taxes, and charges are not included in the item price or shipping fee. These charges are the buyer's responsibility.
- Please check with your country’s customs office to determine what these additional costs will be prior to ordering.

Delivery Issues

Incorrect Address:
- If you provide an incorrect shipping address, please contact us immediately. We can only make changes before the order is shipped.
- Orders shipped to an incorrect address provided by the customer cannot be refunded or replaced.
Lost or Delayed Packages:
- If your package is delayed or lost during transit, please contact us at CONTACT US page.
- We will assist you in filing a claim with the shipping provider.

P.O. Boxes and APO/FPO Addresses

Domestic Orders:
- We deliver to P.O. Boxes and APO/FPO addresses via standard shipping.
International Orders:
- We may be unable to deliver to certain P.O. Boxes internationally. Please provide a residential or business address for faster delivery.

Holiday and Peak Season Shipping

During holidays or peak shopping seasons, shipping times may be extended due to high demand. We recommend placing orders early to avoid delays.

Contact Us

If you have any questions about your shipment or need assistance, please contact us at:

Email: contact@weyowear.com

Returns

2. Returns and Refunds Policy

At WeyoWEAR, customer satisfaction is our top priority. We aim to make the return and refund process simple and hassle-free. Please review the following guidelines:

Eligibility for Returns

Items must be returned in their original condition, unused, unworn, unwashed, and with all original tags and packaging intact.
Return requests must be made within 30 days of receiving your order.

Non-Returnable Items

Certain items are not eligible for return or refund:

Custom-made or personalized products designed specifically for you.
Final sale items or items marked as "Clearance."
Gift cards and other non-physical products.

How to Initiate a Return

To start the return process:

Contact us at CONTACT US page with your order number, item details, and reason for the return.
Once approved, we will provide a return authorization and detailed instructions.
Ensure the item is securely packaged to avoid damage during transit.

Return Shipping Costs

Customers are responsible for the shipping costs associated with returning the item unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
We recommend using a trackable shipping method to ensure the package reaches us safely.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and the amount will be credited back to your original payment method within 7-10 business days.
Please note that shipping charges from the original order are non-refundable.

Exchanges

If you wish to exchange an item for a different size, color, or style:

Follow the same process as outlined for returns.
Once the returned item is received, we will process the exchange and ship the new item.
Additional shipping charges may apply for exchanged items.

Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect:

Contact us immediately at contact@weyowear.com with a photo of the issue.
We will resolve the issue promptly by offering a replacement, refund, or store credit at no additional cost to you.

Cancellations

Orders can be canceled within 4 hours of placement.
After this window, cancellations may not be possible as the order may already be in production or shipped.

Contact Information for Returns

If you have any questions about our returns and refunds policy or need assistance, please contact us at CONTACT US page.

3. Privacy Policy

At WeyoWEAR, protecting your personal information is of utmost importance to us. This Privacy Policy outlines how we collect, use, and safeguard your data. By using our website and services, you agree to the practices described below.

1. Information We Collect

We collect personal information to process your orders and provide a better shopping experience. This includes:

Personal Details: Name, email address, phone number, and shipping/billing address.
Payment Information: Credit card details or other payment information (processed securely via third-party payment gateways).
Account Details: Username, password, and purchase history, if you create an account.
Device and Usage Data: IP address, browser type, device type, and browsing behavior to improve website functionality.

2. How We Use Your Information

The data we collect is used for:

Order Processing: To confirm, fulfill, and deliver your orders.
Customer Support: To respond to inquiries, provide support, or resolve issues.
Marketing Communication: To send promotional emails, discounts, or updates (you can opt out at any time).
Website Improvements: To analyze site traffic and enhance user experience.

3. How We Protect Your Information

We take your privacy seriously and implement secure measures to protect your data:

Data Encryption: Sensitive information, such as payment details, is encrypted during transmission using SSL (Secure Socket Layer) technology.
Restricted Access: Only authorized personnel can access your personal data.
Regular Monitoring: We routinely monitor and update our security measures to protect against unauthorized access or data breaches.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, your data may be shared with trusted partners to complete transactions or improve services, including:

Payment Processors: To securely process your payments.
Shipping Providers: To deliver your orders efficiently.
Analytics Tools: To monitor website traffic and usage patterns.
All third-party partners are required to uphold strict confidentiality and use your information solely for agreed-upon purposes.

5. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to any inaccurate or incomplete data.
Deletion: Request that we delete your personal data, subject to legal and contractual obligations.
Marketing Preferences: Opt out of receiving promotional emails by clicking the “unsubscribe” link in our communications.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website performance.

Essential Cookies: Required for website functionality (e.g., shopping cart).
Performance Cookies: Used to understand user behavior and improve site performance.
You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information.

8. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant updates by posting the revised policy on our website.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at CONTACT US page.

4. Terms of Service

Welcome to WeyoWEAR! These Terms of Service (“Terms”) govern your use of our website, services, and products. By accessing or using our website, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

1. General Terms

Eligibility: You must be at least 18 years old or have parental/guardian consent to use our website and services.
Updates to Terms: We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on this page. Please review them regularly.
Account Responsibility: If you create an account, you are responsible for maintaining its confidentiality and ensuring the information is accurate and up-to-date.

2. Product Information and Availability

Accuracy of Information: We strive to provide accurate descriptions of our products. However, slight variations in color, size, and design may occur due to screen display differences or production methods.
Product Availability: All products are subject to availability. We reserve the right to discontinue items or adjust inventory without notice.
Pricing: Prices are subject to change without prior notice. Any errors in pricing will be corrected, and affected orders may be adjusted or canceled.

3. Ordering and Payments

Order Acceptance: We reserve the right to refuse or cancel any order for reasons such as incorrect pricing, suspected fraud, or insufficient stock.
Payment Methods: We accept major credit cards, debit cards, and other payment methods as displayed at checkout. Payments are securely processed through trusted third-party gateways.
Taxes: You are responsible for any applicable taxes based on your shipping location. International customers may also incur customs duties or import taxes.

4. Shipping and Delivery

Refer to our Shipping Policy for detailed information on processing times, shipping costs, and delivery timelines.
Force Majeure: We are not responsible for delays caused by circumstances beyond our control, such as natural disasters, strikes, or customs delays.

5. Returns and Refunds

Refer to our Returns & Refunds Policy for guidance on how to return items and request refunds.
Refunds may be subject to inspection and approval of the returned item’s condition.

6. Use of the Website

Prohibited Activities: You agree not to:
- Use the website for illegal or unauthorized purposes.
- Disrupt or interfere with the website’s functionality, servers, or networks.
- Attempt to access unauthorized areas of the website or collect data through automated methods.
Intellectual Property: All content on the website, including text, images, graphics, and logos, is the intellectual property of Weyowear. Unauthorized use or reproduction is prohibited.

7. Limitation of Liability

To the extent permitted by law:

Weyowear shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or our products.
Our maximum liability shall be limited to the total value of your purchase.

8. Indemnification

You agree to indemnify and hold WeyoWEAR harmless from any claims, damages, losses, or liabilities arising from your breach of these Terms or misuse of our services.

9. Termination

We reserve the right to suspend or terminate your access to the website and services if you violate these Terms or engage in prohibited conduct.

10. Contact Us

If you have any questions or concerns about these Terms, please contact us via CONTACT US page.

Your Voice Matters

At WeyoWEAR, staying connected with our audience and visitors is at the heart of everything we do. Every individual in our community holds immense value to us, and your input shapes the future of our brand. We firmly believe that great ideas come from collaboration, which is why we’ve created the 'Suggest Ideas' section on our website.

Share your thoughts, inspirations, and preferences with us! Whether it’s a design concept, a style you love, or a vibe you want to see, your ideas help us craft collections that truly resonate with our community. Together, we can create something meaningful and unique.

Your voice drives our innovation, and we’re committed to turning your suggestions into reality. Drop your ideas under the 'Suggest Ideas' section and help shape the future of WeyoWEAR. Let’s create something amazing together!