FAQ
Welcome to the Weyowear FAQ page, your go-to resource for all the information you need about shopping with us! Whether you have questions about placing an order, shipping times, or our return and exchange policies, we’re here to provide clarity. Discover details about our high-quality motivational apparel, eco-friendly materials, and inclusive size options to ensure you find the perfect fit. Learn how to redeem gift cards, track your orders, and even suggest new designs for future collections. At Weyowear, we prioritize transparency and customer satisfaction, making your shopping experience as smooth and enjoyable as possible. Explore our FAQs to find quick answers or contact our support team for further assistance.
Orders and Shipping
Q: How do I place an order?
A: Simply browse our collection, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details.
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Q: Do you ship internationally?
A: Yes, we ship worldwide! Shipping rates are flat, 6.99 for shipping worldwide.
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Q: How long does shipping take?
A: Orders are typically processed within 1–2 business days. Delivery times depend on your location:
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Domestic: 4–8 business days
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International: 8–20 business days​
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Q: Can I track my order?
A: Absolutely! Once your order ships, you’ll receive a tracking number via email to monitor its journey.
Products and Customization
Q: What kind of materials do you use for your products?
A: Depending on the color of given clothing there different types of mixes between cotton and polyester, more detail in SIZE GUIDE section.
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Q: Can I customize the designs?
A: While we don’t offer full customization at the moment, we welcome suggestions for motivational quotes and designs you’d love to see! Customization is on our horizon line and we're soon looking to bring it onboard.
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Q: Do your sizes run true to fit?
A: Please refer to our size guide on each product page to find your perfect fit.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unworn, unwashed items with the original tags. Visit our RETURNS PAGE for detailed instructions.
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Q: How do I exchange an item?
A: Exchanges are simple! Contact our support team HERE to initiate the process. We'll guide you step-by-step.
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Q: Who covers the cost of return shipping?
A: If the return is due to a defect or error on our part, we’ll cover the shipping costs. Otherwise, the customer is responsible.
Gift Cards
Q: Do you offer gift cards?
A: Yes! Our WeyoWEAR Gift Cards are the perfect way to inspire your loved ones. They’re available in various denominations and delivered digitally. For more check HERE.
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Q: How do I redeem a gift card?
A: At checkout, enter your unique gift card code in the designated field. The amount will automatically be applied to your total.
Payments and Security
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure payment options such as Google Pay & Apple Pay.
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Q: Is my payment information secure?
A: Yes! We use advanced third-party encryption technology to ensure your payment and personal information are safe.
Contact Us
Q: How can I get in touch with your team?
A: You can reach us via email at contact@weyowear.com or use the contact form on our CONTACT US page. We aim to respond within 24–48 hours.
